Our foyer and Box Office are open Monday - Saturday, 9.30am - 6pm and on Sundays when there is a show.
Sunday opening hours
We open the box office and foyer at least one hour before the first performance, and at least 30 minutes after the last performance of the day. When there are no shows we open 11am - 4pm.
Unicornershop food & drink opening times
Our Unicornershop, which sells healthy light snacks and drinks, is open one hour before a show and at least 30 minutes after the show ends. On Sundays, when there is no show, we open the Unicornershop 11am - 4pm
OUR FOYER: A PUBLIC SPACE FOR YOU TO USE
We have a small living room area on the first floor that you are welcome to use anytime. This is a cosy secluded area that houses a range of toys, activities and books for all ages plus a comfy sofa for the adults.
For parents and babies
We have baby changing facilities in our toilets at basement level and and changing stations on 2 and 4, and have high chairs available at all times. When our Unicornershop is open, or if you are making a trip to see Baby Show, you can also make use of our bottle warming facilities.
WHEN YOU ARRIVE FOR A SHOWIf you need to collect your tickets, pay for a reservation or pick up a hearing loop, the box office is on your left as you walk into the foyer - our Box Office team and Front of House ushers will be happy to assist with any questions you may have. Please ensure you allow enough time to pick up tickets and use the toilets before the start of the show.
We have two theatre spaces; the Weston Theatre is located on the third floor and can be accessed via the lift or stairs and the Clore Theatre is located on the ground floor. We also open our Foyle Studio space on the fourth floor for some shows and events. Our Ushers will let you know when you can make your way into the theatres.
DURING THE SHOWWe want our audiences to feel comfortable when watching our shows and don't mind if they are vocal or energetic - in fact we actively encourage our audience to laugh, respond, clap and cheer! There are just three things we ask in the auditorium - no photos, no phones and no food. We do allow drinks (hot drinks must have a lid) and ice creams during the show.
EXPLORING THE LOCAL AREA
There are plenty of family-friendly restaurants and visitor attractions in and around our local area. Here are a few of our suggestions:
Make a splash in the (1) fountains beside the River Thames or lunch in (2) Potters Field with an impressive view of the iconic (3) Tower of London and Tower Bridge, all just a two-minute walk away. Explore (4) Bermondsey Street's independent shops and restaurants, or stroll towards the (5) South Bank taking in (6) Borough Market and Tate Modern.
We have reserved seating in our Weston Theatre, our main stage, so that you can select your own seat online or by phone. Reserved seating is not in place for performances in school hours during term time in the Weston Theatre, or for shows in the Clore Theatre.
Book online or contact our Box Office team on 020 7645 0560. We don’t charge any booking fees but do kindly ask for donations.
Prices are outlined on the show or event page, and in the checkout process. We aim to ensure we have price variety and that there are ticket at £12 or under for all shows, and £16 or under for the main house Christmas show.
Prices subject to demand for The Wolf, The Duck and the Mouse, Oscar Wilde's The Canterville Ghost, Wild and Gulliver's Travels. For these shows, ticket prices will incrementally increase on popular performances above what is currently displayed. Book early to get the best price.
REFUNDS & EXCHANGES POLICY
We only offer refunds where we have had to cancel a performance or show.
For shows up until 31 July 2019, you can exchange your tickets to another performance within the same production if you contact us up until 48 hours before the date of your visit (subject to availability and at the discretion of the Box Office).
For bookings made for shows from 1 August 2019 onwards, we have introduced a new policy that enables you to amend your booking up to 1 hour before the performance for an exchange fee of £1.50 per order. You can exchange to a different performance or show within the same season (1 Aug – 31 Jul) subject to availability. If the ticket prices are higher than your original purchase extra ticket costs will be charged.
Schools & Group Bookings exchange policies
Amends and exchanges to group bookings (of 10 or more tickets) can only be made up to seven days before the performance date. No exchange fee will be charged.
For school bookings, cancellations and amendments can only be made up to 8 weeks before the performance date. No exchange fee will be charged.
WAYS TO SAVE
A number of our shows have previews or weekday evening performances that are priced at a cheaper rate. The prices are displayed on our show webpages.
Adult concession prices
£3 off your tickets for Students, Unwaged and over 60s (excludes Preview Performance Prices)
Family & Friends Offer (only for Aesop's Fables and Dido)
Get 15% off when you book four tickets. Bookings must include at least one adult and one child ticket. Offer applies automatically to your basket and can only be used with full price adult and under 18s tickets (concession tickets for students, unwaged and over 60s excluded).
If you are looking to organise a group visit with family or friends for 10 or more children, please contact the Box Office to enquire about our group rates.
£10 per pupil (1 teacher free per 10 tickets booked)
Earlybird Offer for non-fee-paying schools
Tickets are £8.50 per pupil for shows 1 Aug 2019 - 31 Jul 2020 if you book for two or more shows before 31 July 2019
Unicorn Schools Club for non-fee-paying schools
Our new membership scheme that supports a school-wide focus on creative learning. Membership is available to state schools who book 100 or more pupil tickets to two or more shows. Tickets from £7 per pupil. Download FAQ sheet.
For further details or to join our mailing list, please contact firstname.lastname@example.org or call 020 7645 0544.
What does 'Unreserved seating' mean?
This means you can choose your seats when you arrive. Doors open 5-15 mins before a performance to allow enough time for you to decide where you would like to sit. We will always endeavour to sit parties together where possible, even when you book your tickets at different times, but we advise arriving in good time before the performance starts to avoid disappointment. Please note, from Sep 2015 we are introducing allocated seating in the Weston Theatre.
What happens if I am late for a performance?
In most cases, we are able to admit latecomers, although we may ask you to wait until a suitable break in the performance. However, for some shows we're not able to admit latecomers at all due to the nature of the performance, this will be marked on our web site in advance. Please be aware that if you cannot be admitted due to lateness, we're unable to give any refunds, exchanges or credit vouchers.
Are children who are below or above the guideline age range still allowed to see the show?
The Unicorn welcomes audiences of all ages. However, we ask the booker to take into consideration the age suitability guidelines recommended for each show, you can always ask a member of our Box Office team if you'd like more information.
Is the building accessible for disabled children?
Yes, the Unicorn is fully accessible for wheelchair users and people with mobility difficulties, you can find out more about our Access programme on the Access at the Unicorn page.
Can babies come to see a show with the family?
Yes. Children under 18 months can come to shows free of charge (unless the show in question is designed specifically for children under 18 months), but please let Box Office know if you intend to bring a baby. Both our male and female toilets on the basement level have baby change facilities.
Is there somewhere to store my pram/wheelchair/pushchair?
We can store pushchairs in our foyer, but please note these are left at the owners’ risk. Large items can be stored in the front of house office at the customer’s request.
Can children and young people see the show unaccompanied?
We welcome independent theatre-going audiences, though we like to make it clear to parents and guardians that we cannot take responsibility for their safety.
Is eating allowed in the auditorium?
We ask our audience not to bring food into the theatre because it can get a little noisy, bottled water and drinks in plastic cups are fine.
Can tickets be reserved to be paid for on arrival?
No, advance bookings must be paid for prior to the show.