Opening hours

We are currently closed in respose to the COVID-19 pandemic. You can read our full announcement here.

Our Box Office phone line is open 11am - 2pm Monday - Thursday. Our team is very busy at this time but we're working hard to communciate with everyone and we will be in touch with you. However, if you need to get hold of us, the best way to get in touch is by email.

020 7645 0560
boxoffice@unicorntheatre.com
147 Tooley St, London, SE1 2HZ

Make a Day of it

OUR FOYER: A PUBLIC SPACE FOR YOU TO USE

Whether you are here to see a show, or just want a place to work, relax, rest or play, our foyer is open for use. 

For families
We have a small living room area on the first floor that you are welcome to use anytime. This is a cosy secluded area that houses a range of toys, activities and books for all ages plus a comfy sofa for the adults.

For parents and babies
We have baby changing facilities in our toilets at basement level and and changing stations on 2 and 4, and have high chairs available at all times. When our Unicornershop is open, or if you are making a trip to see Baby Show, you can also make use of our bottle warming facilities.
 
Free WiFi
We have free WiFi and you are welcome to bring your own food and drink (but please, no alcohol or glass), particularly when the Unicornershop is closed. 
 
Take a virtual tour of our foyer and main theatre space, the Weston Theatre:


WHEN YOU ARRIVE FOR A SHOW

If you need to collect your tickets, pay for a reservation or pick up a hearing loop, the box office is on your left as you walk into the foyer - our Box Office team and Front of House ushers will be happy to assist with any questions you may have. Please ensure you allow enough time to pick up tickets and use the toilets before the start of the show.

We have two theatre spaces; the Weston Theatre is located on the third floor and can be accessed via the lift or stairs and the Clore Theatre is located on the ground floor. We also open our Foyle Studio space on the fourth floor for some shows and events. Our Ushers will let you know when you can make your way into the theatres.

You can find out more about seating in the Weston Theatre, including configuration, access and seat sizes here.

DURING THE SHOW

We want our audiences to feel comfortable when watching our shows and don't mind if they are vocal or energetic - in fact we actively encourage our audience to laugh, respond, clap and cheer! There are just three things we ask in the auditorium - no photos, no phones and no food. We do allow drinks (hot drinks must have a lid) and ice creams during the show.

EXPLORING THE LOCAL AREA

There are plenty of family-friendly restaurants and visitor attractions in and around our local area. Here are a few of our suggestions:



Make a splash in the (1) fountains beside the River Thames or lunch in (2) Potters Field with an impressive view of the iconic (3) Tower of London and Tower Bridge, all just a two-minute walk away. Explore (4) Bermondsey Street's independent shops and restaurants, or stroll towards the (5) South Bank taking in (6) Borough Market and Tate Modern.

Booking Info

We have reserved seating in our Weston Theatre, our main stage, so that you can select your own seat online or by phone. Reserved seating is not in place for performances in school hours during term time in the Weston Theatre, or for shows in the Clore Theatre.

Book online or contact our Box Office team on 020 7645 0560. We don’t charge any booking fees but do kindly ask for donations. 

PRICING POLICY

Prices are outlined on the show or event page, and in the checkout process. 

Prices subject to demand for Wild and Gulliver's Travels. For these shows, ticket prices will incrementally increase on popular performances above what is currently displayed. Book early to get the best price.

REFUNDS & EXCHANGES POLICY

We only offer refunds where we have had to cancel a performance or show (excluding delivery charges).
 
We reserve the right to make alterations to the advertised programme, casting or schedule at any time and without advance notice. Please ensure the Box Office has your correct contact details.
 
You can amend your booking up to 1 hour before the performance for an exchange fee of £1.50 per order. You can exchange to a different performance or show within the same season (1 Aug – 31 Jul), at the direction of the Box Office and subject to availability. If the ticket prices are higher than your original purchase, extra ticket costs will be charged.

Bookings for workshops and events can only be refunded or amended up to 14 days prior to the event start date.

Schools & Group Bookings exchange policies
Amends and exchanges to group bookings (of 10 or more tickets) can only be made up to seven days before the performance date. No exchange fee will be charged.

For school bookings, cancellations and amendments can only be made up to 8 weeks before the performance date. No exchange fee will be charged.

WAYS TO SAVE

Preview performances
A number of our shows have previews or weekday evening performances that are priced at a cheaper rate. The prices are displayed on our show webpages.

Adult concession prices
£3 off your tickets for Students, Unwaged and over 60s (excludes Preview Performance Prices)
 
Multi-Buy Offer
Save 15% by booking two or more different shows in our Aug '19 - Jul '20 season at the same time. This offer will apply automatically at checkout and is subject to availability. Offer excludes Workshops, Events and other offers. Where you have different numbers of tickets across shows, the discount may only apply to part of your booking.
 
Group Offer
If you are looking to organise a group visit with family or friends for 10 or more children, please contact the Box Office to enquire about our group rates. 
 
Visit our Terms and Conditions page for more details about our conditions of sale or our Privacy Policy page for details about how we manage and store data. 

For schools

To find out more about our Schools' Programme, or to download an FAQ sheet, risk assessment forms and order forms, visit the Primary Schools or Secondary Schools sections of the website. 

Schools Prices
£10 per pupil (1 teacher free per 10 tickets booked)

Earlybird Offer for non-fee-paying schools
Tickets are £8.50 per pupil for shows 1 Aug 2019 - 31 Jul 2020 if you book for two or more shows before 31 July 2019

Unicorn Schools Club for non-fee-paying schools
Our new membership scheme that supports a school-wide focus on creative learning. Membership is available to state schools who book 100 or more pupil tickets to two or more shows. Tickets from £7 per pupil. Download FAQ sheet.

For further details or to join our mailing list, please contact schools@unicorntheatre.com or call 020 7645 0544.

FAQs

What does 'Unreserved seating' mean?

This means you can choose your seats when you arrive. Doors open 5-15 mins before a performance to allow enough time for you to decide where you would like to sit. We will always endeavour to sit parties together where possible, even when you book your tickets at different times, but we advise arriving in good time before the performance starts to avoid disappointment. Please note, from Sep 2015 we are introducing allocated seating in the Weston Theatre.

What happens if I am late for a performance?

In most cases, we are able to admit latecomers, although we may ask you to wait until a suitable break in the performance. However, for some shows we're not able to admit latecomers at all due to the nature of the performance, this will be marked on our web site in advance. Please be aware that if you cannot be admitted due to lateness, we're unable to give any refunds, exchanges or credit vouchers.

Are children who are below or above the guideline age range still allowed to see the show?

The Unicorn welcomes audiences of all ages. However, we ask the booker to take into consideration the age suitability guidelines recommended for each show, you can always ask a member of our Box Office team if you'd like more information.

Is the building accessible for disabled children?

Yes, the Unicorn is fully accessible for wheelchair users and people with mobility difficulties, you can find out more about our Access programme on the Access at the Unicorn page.

Can babies come to see a show with the family?

Yes. Children under 18 months can come to shows free of charge (unless the show in question is designed specifically for children under 18 months), but please let Box Office know if you intend to bring a baby. Both our male and female toilets on the basement level have baby change facilities.

Is there somewhere to store my pram/wheelchair/pushchair?

We can store pushchairs in our foyer, but please note these are left at the owners’ risk. Large items can be stored in the front of house office at the customer’s request.

Can children and young people see the show unaccompanied?

We welcome independent theatre-going audiences, though we like to make it clear to parents and guardians that we cannot take responsibility for their safety.

Is eating allowed in the auditorium?

We ask our audience not to bring food into the theatre because it can get a little noisy, bottled water and drinks in plastic cups are fine.

Can tickets be reserved to be paid for on arrival?

No, advance bookings must be paid for prior to the show.

Accessibility

Our building is wheelchair accessible throughout, assistance dogs are welcome and Sennheiser hearing loops are available on request. 

There is an accessible toilet located on the basement level, the stairs and lift to access them are located next to the Unicornershop. There is also a second accessible toilet on floor 2.

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