Our foyer and Box Office is open Monday - Saturday, 9.30am - 6pm.
We open earlier, at 9am, for 9.30am performances, stay open later than 6pm for evening performance, and only open on Sundays if there is a show (times vary).
We have reserved seating in our Weston Theatre, our main stage, so that you can select your own seat online or by phone. Reserved seating is not in place for performances in school hours during term time in the Weston Theatre, or for shows in the Clore Theatre.
Not Now, Bernard
If an accessible performance falls into peak pricing then access users will be able to book tickets at the standard rate (select access ticket types when booking online).
WAYS TO SAVEPreview performances & weekday evening performances
A number of our shows have previews or weekday evening performances that are priced at a cheaper rate. The prices are displayed on our show webpages.
Adult concession prices
£3 off your tickets for Students, Unwaged and over 60s
Family & Friends Offer
Get 15% off when you book four tickets (excludes Preview Performances, Baby Show and Sensacional). Bookings must include at least one adult and one child ticket.
If you are looking to organise a group visit with family or friends for 10 or more children, please contact the Box Office to enquire about our group rates.
Unicorn Schools Club for State Schools
Our new membership scheme that supports a school-wide focus on creative learning. Membership is available to state schools who book 100 or more pupil tickets to two or more shows. Tickets from £7 per pupil. Download FAQ sheet.
For further details or to join our mailing list, please contact email@example.com or call 020 7645 0544.
When you arriveIf you need to collect your tickets, pay for a reservation or pick up a hearing loop, the box office is on your left as you walk into the foyer - our Box Office team and Front of House ushers will be happy to assist with any questions you may have. Please ensure you allow enough time to pick up tickets and use the toilets before the start of the show.
We also have a Living Room area on the first floor, this is a cosy secluded area that houses a range of toys, activities and books for all ages plus a comfy sofa for the adults.
During the showWe want our audiences to feel comfortable when watching our shows and don't mind if they are vocal or energetic - in fact we actively encourage our audience to laugh, respond, clap and cheer! There are just three things we ask in the auditorium - no photos, no phones and no food. We do allow drinks (hot drinks must have a lid) and ice creams during the show.
Eating in and around the showOur Unicornershop located in the foyer, is open an hour before the performance (and 30 mins before a 9.30am show) and sells a range of delicious locally made cakes and savouries, healthy snacks, Fairtrade tea and coffee and a selection of soft or alcoholic drinks as well as a fantastic collection of ethically sourced toys and gifts at pocket money prices.
We just ask three things of customers during a show: no food, no phones, no photos. However you are welcome to take into the theatre drinks in plastic cups or cartons, and hot drinks as long as they have a lid.
If you're after something a bit more substantial to eat, there are also a number of local restaurants and cafes available, including:
Things to do nearby
What does 'Unreserved seating' mean?
This means you can choose your seats when you arrive. Doors open 5-15 mins before a performance to allow enough time for you to decide where you would like to sit. We will always endeavour to sit parties together where possible, even when you book your tickets at different times, but we advise arriving in good time before the performance starts to avoid disappointment. Please note, from Sep 2015 we are introducing allocated seating in the Weston Theatre.
What happens if I am late for a performance?
In most cases, we are able to admit latecomers, although we may ask you to wait until a suitable break in the performance. However, for some shows we're not able to admit latecomers at all due to the nature of the performance, this will be marked on our web site in advance. Please be aware that if you cannot be admitted due to lateness, we're unable to give any refunds, exchanges or credit vouchers.
Are children who are below or above the guideline age range still allowed to see the show?
The Unicorn welcomes audiences of all ages. However, we ask the booker to take into consideration the age suitability guidelines recommended for each show, you can always ask a member of our Box Office team if you'd like more information.
Is the building accessible for disabled children?
Yes, the Unicorn is fully accessible for wheelchair users and people with mobility difficulties, you can find out more about our Access programme on the Access at the Unicorn page.
Can babies come to see a show with the family?
Yes. Children under 18 months can come to shows free of charge (unless the show in question is designed specifically for children under 18 months), but please let Box Office know if you intend to bring a baby. Both our male and female toilets on the basement level have baby change facilities.
Is there somewhere to store my pram/wheelchair/pushchair?
We can store pushchairs in our foyer, but please note these are left at the owners’ risk. Large items can be stored in the front of house office at the customer’s request.
Can children and young people see the show unaccompanied?
We welcome independent theatre-going audiences, though we like to make it clear to parents and guardians that we cannot take responsibility for their safety.
Is eating allowed in the auditorium?
We ask our audience not to bring food into the theatre because it can get a little noisy, bottled water and drinks in plastic cups are fine.
Can tickets be reserved to be paid for on arrival?
No, advance bookings must be paid for prior to the show.
If I cannot attend a performance, can I get a refund on my tickets?
We're unable to give refunds unless a performance is cancelled. However, if you let us know at least 48 hours prior to the performance time, tickets can be exchanged for another performance in the same production (this is subject to availability and at the discretion of the Box Office).