Our foyer (and Box Office) is open Monday - Saturday, 9.30am - 6pm. We stay open later than 6pm when there is an evening performance. Visit our Contact Us page for more information about Sunday opening hours, who to contact for enquiries or to leave feedback.
The Unicorn is centrally located in Zone 1, our address is 147 Tooley St, London, SE1 2HZ. We are a short 5 - 10 minute walk from London Bridge station. Visit our Find Us page for full details.
Book online or contact our Box Office team on 020 7645 0560.
We have introduced numbered seating to the Weston Theatre, our main stage, so that you can select your own seat online or by phone. Reserved seating is not in place for performances in school hours during term time in the Weston Theatre, or for shows in the Clore Theatre.
Sensacional: Combined Tickets £10 (includes 1 child plus 2 adults) | Additional adults £5 (by phone only)
Baby Show: Combined Tickets £10 includes 1 adult and 1 child | Additional adulta: £5 (by phone only)
Ways to save
If you need to collect your tickets, pay for a reservation or pick up a hearing loop, the box office is on your left as you walk into the foyer - our Box Office team and Front of House ushers will be happy to assist with any questions you may have. Please ensure you allow enough time to pick up tickets and use the toilets before the start of the show.
We also have a Living Room area on the first floor, this is a cosy secluded area that houses a range of toys, activities and books for all ages plus a comfy sofa for the adults.
We want our audiences to feel comfortable when watching our shows and don't mind if they are vocal or energetic - in fact we actively encourage our audience to laugh, respond, clap and cheer! There are just three things we ask in the auditorium - no photos, no phones and no food. We do allow drinks (hot drinks must have a lid) and ice creams during the show.
Eating in and around the show
Our Unicornershop located in the foyer, is open an hour before the performance and sells a range of delicious locally made cakes and savouries, healthy snacks, Fairtrade tea and coffee and a selection of soft or alcoholic drinks as well as a fantastic collection of ethically sourced toys and gifts at pocket money prices. If you're after something a bit more substantial to eat, there are also a number of local restaurants and cafes available, including:
What does 'Unreserved seating' mean?
This means you can choose your seats when you arrive. Doors open 5-15 mins before a performance to allow enough time for you to decide where you would like to sit. We will always endeavour to sit parties together where possible, even when you book your tickets at different times, but we advise arriving in good time before the performance starts to avoid disappointment. Please note, from Sep 2015 we are introducing allocated seating in the Weston Theatre.
What happens if I am late for a performance?
In most cases, we are able to admit latecomers, although we may ask you to wait until a suitable break in the performance. However, for some shows we're not able to admit latecomers at all due to the nature of the performance, this will be marked on our web site in advance. Please be aware that if you cannot be admitted due to lateness, we're unable to give any refunds, exchanges or credit vouchers.
Are children who are below or above the guideline age range still allowed to see the show?
The Unicorn welcomes audiences of all ages. However, we ask the booker to take into consideration the age suitability guidelines recommended for each show, you can always ask a member of our Box Office team if you'd like more information.
Is the building accessible for disabled children?
Yes, the Unicorn is fully accessible for wheelchair users and people with mobility difficulties, you can find out more about our Access programme on the Access at the Unicorn page.
Can babies come to see a show with the family?
Yes. Children under 18 months can come to shows free of charge (unless the show in question is designed specifically for children under 18 months), but please let Box Office know if you intend to bring a baby. Both our male and female toilets on the basement level have baby change facilities.
Is there somewhere to store my pram/wheelchair/pushchair?
We can store pushchairs in our foyer, but please note these are left at the owners’ risk. Large items can be stored in the front of house office at the customer’s request.
Can children and young people see the show unaccompanied?
We welcome independent theatre-going audiences, though we like to make it clear to parents and guardians that we cannot take responsibility for their safety.
Is eating allowed in the auditorium?
We ask our audience not to bring food into the theatre because it can get a little noisy, bottled water and drinks in plastic cups are fine.
Can tickets be reserved to be paid for on arrival?
No, advance bookings must be paid for prior to the show.
If I cannot attend a performance, can I get a refund on my tickets?
We're unable to give refunds unless a performance is cancelled. However, if you let us know at least 48 hours prior to the performance time, tickets can be exchanged for another performance in the same production (this is subject to availability and at the discretion of the Box Office).