Access

We want our shows to be accessible to everyone.

On this page you can find out more about our accessible performances, and access facilities at the Unicorn.

Booking access tickets

You can book tickets online using the Access User ticket type for Captioned, Audio Described and BSL interpreted performances. Use promocode ACCESSBEST to unlock the designated starred seating for access users. Then select the appropriate tickets, including access ticket types.

Wheelchair spaces

Wheelchair spaces can be booked by phone or email, and we welcome group bookings. Please contact us in advance of the performance date, so we can make sure we hold enough wheelchair spaces for your group.

Wheelchair spaces can now be booked online. To access these tickets, log in to your Unicorn Theatre account and select your requirements under Other Preferences. Once these have been selected you will be able to access wheelchair spaces for both Clore and Weston productions. Please note that for allocated performances in the Weston Theatre, you need to select the wheelchair symbol.

If you have more than two wheelchair users in your group please contact us in advance of the performance date, so we can make sure we hold enough wheelchair spaces for your group.

If you'd like to let us know of any additional requirements, would like more details about our venue or the show, or simply want to check we have booked the best seat for your needs, please contact the Box Office at boxoffice@unicorntheatre.com or 020 7645 0560.

Accessible performances

Relaxed Performances

Relaxed Performances are open to everyone but particularly support children with additional needs. They are primarily designed to support people with autism, learning difficulties, or other sensory and communication needs by providing a more relaxed environment in which to experience a show. At a Relaxed Performance it's OK to move around, make noise or to leave the auditorium.

We provide a free Visual Story to help you prepare for the visit, the story and the themes in the show. For the performance itself, we make the house lights are a little brighter, soften any loud and surprising noises and remove or amend any moments of audience interaction. We also provide a ‘chill-out’ space so you have the option to be in a quiet room before, during or after the performance.

The visual story is usually available one week before the Relaxed Performance date on the show performance page.
Here is an Example Visual Story.

Live Audio Description

At Audio Described performance you will given an introduction to the show before it starts, and you can experience live commentary of the action on stage - including descriptions of visuals - via your headset. This commentary is interspersed with the performers’ dialogue.

The headset will be given to you by an usher before you enter the auditorium.

Free Touch Tours

We offer free pre-show Touch Tour so you can familiarise yourself with the set, props and sounds used in the show. You will be taken onto the set and be guided through the key costumes, set and props used during the show. Families with an access user in the group are all welcome to join the tour.

You can book touch tours online along with your show tickets, or call the Box Office team on 020 7645 0560 / boxoffice@unicorntheatre.com. Touch Tours are around 45 minutes and usually start 1 hr 30 mins before the show start time.

Captioned performances

Live captioning assists people who are Deaf or hard of hearing or benefit from reading the dialogue alongside the action.

Deaf friendly shows

Shows that are highly visual with little or no language used are categorised as deaf-friendly.

Assistance Dogs

Assistance dogs are very welcome at the Unicorn Theatre. Please let us know in advance if you are bringing your dog and we'll have a water bowl and a comfy spot reserved. Our friendly Box Office team will care for your dog during the show. If there's an interval we will arrange for your dog to visit you. In the case of an emergency, we will try to reunite you with your dog before evacuating the building, if it's safe to do so. If it's not possible, we'll bring your dog to the assembly point.

Seating for Captioned, ISIP and Audio Described performances

Captioned, ISIP and Audio Described performances have designated seats to make best use of the access facilities. There is reserved seating for most evening and weekend performances in our Weston Theatre.

Access Assistants to welcome you

We want to create a relaxed, supportive atmosphere that allows everyone to access theatre shows without the usual restraints of 'theatre rules'. For Audio Described and Relaxed performances there will be a trained staff member on hand to greet you and make sure you have all the information you need. The Access Assistant will stay for your entire theatre trip.

About our venue

Our building is fully wheelchair accessible, and there is a wheelchair accessible lift to all floors. There is an accessible toilet on Level 2 and in the basement. There's an infra-red Sennheiser system for sound amplification in both theatre spaces.

The Weston

The Weston theatre is the larger of our two spaces.

Access seats are located on the stalls level, where there are fifteen steps (access to wheelchair seats are step free) and an approximate leg room of between 17.5 - 21.5 inches. Seats do not have arm rests, and the closest to the toilets are D3, D4, E1, E2, F1, G1 (Stalls), B6, B7, B16, B17 (Circle).

Nearest accessible toilets can be found via lift outside Exit A (2nd Floor and Basement). To access via circle, leave via Exit A or B and use the lift.

The Clore

The Clore theatre is the smaller of our two spaces and has bench seating without arm rests. For shows in this venue, we sell seating unallocated and have various seating layouts dependent on the performance. Usually the front row is at floor level, and then there is either two or four steps up to the rows behind. Please contact our box office if you would like more information about the seating for a specific show before booking.

Access newsletter

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