Booking Info

Box Office and Ticketing

Book online or contact our Box Office team on 020 7645 0560.

You can email us anytime at

Box Office opening hours

Mon to Sat: 10am to 6pm (or an hour before the first performance)
Sun: 10am to 3pm

We don’t charge booking fees but do kindly ask for donations.

Tickets will be sent as an e-ticket to the email address you use when purchasing. Simply show them, on your phone, to a member of our team when you arrive at the theatre. We encourage all our audience to avoid printing these out where possible to save on paper.

For most shows, children 18 months and under do not require a ticket and can attend free of charge as a babe in arms. This isn't the case for shows catering to children younger than 18 months. If you need more information, do not hesitate to contact our Box Office team.


Unicorn Theatre Gift Vouchers are the perfect present! They're valid for 12 months from the date of purchase, and can be used on any of fantastic shows for ages 6 months up to 13 years.

You can purchase Gift Vouchers online and we’ll send an email with the voucher details to the recipient.

Buy a gift voucher

Refunds and Exchanges

We only offer refunds where we have had to cancel a performance.

We reserve the right to make alterations to the advertised programme, casting or schedule at any time and without advance notice. Please ensure the Box Office has your correct contact details.

You can amend your booking up to 1 hour before the performance, and an exchange fee of £1.50 per order will apply. You can exchange to a different performance or show within the same season (1 Aug – 31 Jul), at the direction of the Box Office and subject to availability. If the ticket prices are higher than your original purchase, extra costs will be charged.

Schools & Groups - exchange policies

Amends and exchanges to group bookings (of 10 or more tickets) can only be made up to seven days before the performance date. No exchange fee will be charged.

For school bookings, cancellations and amendments can only be made up to 8 weeks before the performance date. No exchange fee will be charged.

Visit our Terms and Conditions page for more details about our conditions of sale, and our Privacy Policy page for details about how we manage and store data.