Accessible performances

We work hard to ensure there are shows that are accessible to everyone, every season. Below is more information about our accessible performances, access facilities at our venue and our access e-list sign-up form.

Tickets can be booked online using Access User ticket types. For Captioned and Audio-Described performances where the best seats for accessibility are in price band A seats, we reduce the price for access ticket bookers.
We offer one free carer place where needed - contact the Box Office to book.
To book the best seats for the Captioned performance of Gulliver's Travels, enter or quote promo code ACCESSBEST. If booking online, this will allow you to select a starred seat which has been locked off for access users. Then select the appropriate tickets, including access user ticket types. 
If you would like to let us know of any additional requirements, would like more detail about our venue or aspects of the show, or simply want to ensure we have booked the best seat for your needs, please contact the Box Office at or 020 7645 0560 (phone lines are open Monday - Saturday 9.30am - 6pm and on Sundays when there is a show).

We hope you will visit us soon.

Access Performances Dates

What we offer

Wheelchair spaces

Wheelchair spaces in our theatres can be booked by phone or email. We are able to accommodate a number of wheelchairs per show and welcome group bookings. We recommend contacting us in advance of a performance date as places may be limited otherwise. 

Relaxed Performances

Relaxed Performances are open to everyone but particularly support children with additional needs. They are primarily designed to support people with autism, learning difficulties, or other sensory and communication needs by providing a more relaxed environment in which to experience a show. At a Relaxed Performance is it OK to move around, make noise or to leave the auditorium. 

Ahead of time, we provide free support resource called a Visual Story to help prepare access users for the visit, the story and the themes in the show. For the performance itself, we make the house lights are a little brighter, soften loud and surprising noises and remove or amend any moments of audience interaction. We also provide a ‘chill-out’ space so you have the option to be in a quiet room before, during or after the performance.

The visual story will be made available ahead of your visit, it is usually available one week before the Relaxed Performance date. Download an example of our visual story.

Live Audio Description & pre-show touch tours

At at Audio-Described performance you will given an introduction to the play pre-show, and experience a live commentary of the action on stage - including descriptions of visual aspects of the production - via your headset (which will be given to you an usher before you enter the auditorium). This commentary will be interspersed with the performers’ dialogue. 

Our optional free pre-show Touch Tour enables you to familiarise yourself with the set, props and sounds used in the production. You will be taken onto the set and be guided through key costumes, set and props used during the show. Families with an access user in the group are all welcome to join the tour.

You can now book the touch tour online along with your show tickets, or call the Box Office team on 020 7645 0560 / Touch Tours are around 45 minutes and usually start 1 hr 30 mins before the show start time.

Captioned performances

Live captioning assists those who have hearing impairments or would benefit from reading the dialogue alongside the action.

Deaf friendly shows

Shows that are highly visual with little or no language used are categorised as deaf-friendly.

About your visit

At our venue

There is wheelchair access throughout the building and a wheelchair accessible lift to all floors. There is an accessible toilet on Level 2 and in the basement. There is  an infra-red Sennheiser system for sound amplification in both theatre spaces. 

Assistance dogs are very welcome at the Unicorn Theatre. Please let us know in advance if you are bringing your dog and we will ensure we have a water bowl and a comfy spot reserved. Our friendly Box Office team will care for your dog during the performance and if there is an interval we will arrange for your dog to visit you. In the case of an emergency, if it is safe to do so, we will try to reunite a dog with its owner prior to evacuating the building. If this is not possible, the Box Office team will bring your dog to the assembly point.

Access Assistants to welcome you

For Audio Described and Relaxed performances there will be a trained staff member front of house who will be on hand to greet you and to ensure you have all the information you need. The access assistant will be present for your entire theatre trip to provide reassurance and a relaxed and supportive atmosphere that allows young people and adults to access theatre shows without the usual restraints of 'theatre rules'. 

Seating for Captioned, ISIP and Audio Described performances

Captioned, ISIP and Audio Described performances have designated seats. There is reserved seating for most evening and weekend performances in our Weston Theatre.

Join our mailing list

* indicates required
What would you like to hear about?

0 / 0