Accessible performances

We work hard to ensure there are shows that are accessible to everyone, every season.

We also ensure that our building is fully wheelchair accessible and that our friendly, welcoming front of house team are always on hand to assist. We hope that you will visit us soon. 

Below is more information about our accessible performances, access at our venue and our access e-mail list. Tickets can be booked online but if you would like to let us know of any additional requirements, would like help to plan your visit or to would like more detail about our venue or aspects of the show, or simply want to ensure we have booked the best seat for your needs, please email or call the Box Office team on 020 7645 0500. 

If you are attending a relaxed performance of Laika, you may find our visual story helpful. 

Access Performances Dates

What we offer

Wheelchair spaces

Wheelchair spaces in our theatres can be booked by phone or email. We are able to accommodate a number of wheelchairs per show and welcome group bookings. We recommend contacting us in advance of a performance date as places may be limited otherwise. 

Relaxed Performances

A relaxed performance is open to anyone but is particularly suitable to support those on the autistic spectrum or have additional needs. 

A visual story will be made available ahead of your visit. You can download visual stories for The Velveteen Rabbit (PDF 3.2MB) and Jeramee, Hartleby & Oooglemore (PDF 2.6MB) to get a feel for what they are like. We aim to have the pack ready around a week before the Relaxed Performance date.

Integrated Sign-Language Performances (ISIP)

A BSL interpreter performs on stage with the actors, right in the heart of the action.

Live Audio Description and pre-show touch tours

Our optional pre-show touch tours allow audience members to familiarise themselves with the set, props and the sounds used in the production. - please contact our Box Office team on 020 7645 0560 to book.

Click here for a full description and introduction to The Velveteen Rabbit (PDF, 113KB)

Live Captioning

Live captioning assists those who have hearing impairments or would benefit from reading the dialogue alongside the action.

Deaf Friendly Shows

Shows that are highly visual with little or no language used therefore suitable for deaf or hard of hearing audience members. 

About your visit

If you have any queries about our shows or our accessible performances, please call the Box Office on 020 7645 0560 or email

At our venue

There is wheelchair access throughout the building and a wheelchair accessible lift to all floors. Assistance dogs are welcome - please let the Box Office know in advance. There is also an infra-red Sennheiser system for sound amplification in both theatre spaces. 

Access Assistants to welcome you

For Audio Described and Relaxed performances there will be a trained staff member front of house who will be on hand to greet you and to ensure you have all the information you need. The access assistant will be present for your entire theatre trip to provide reassurance and a relaxed and supportive atmosphere that allows young people and adults to access theatre shows without the usual restraints of 'theatre rules'. 

About Captioned, ISIP and Audio Described performances

Captioned, ISIP and Audio Described performances have designated seats. There is reserved seating for most evening and weekend performances in our Weston Theatre and seating for access users can be identified by hovering over the ‘I’ on the seat when booking online.If you are attending an Audio Described performance you will experience live commentary that will give details of the visual aspects of a production. The commentary will be interspersed with the performers’ dialogue.

Before the show begins you will hear an introduction which gives details of the set, costumes and performers. The commentary will be delivered via radio headsets. These headsets can be collected from Box Office when you arrive.Prior to Audio Described performances, we offer a free Touch Tour, which will take you onto the set of the show you have booked for. During the tour, you will be guided through the important costumes, set and props used in the show. Touch Tours are available to book over the phone. Touch Tours are usually 90 minutes before the start of the performance and take around 40 minutes. 

About Relaxed Performances

Relaxed Performances are for families with one or more children with additional needs. They are designed to provide an opportunity for people with autism, learning difficulties or other sensory and communication needs who require a more relaxed environment. During Relaxed Performances we always aim to make adjustments to sound and lighting in keeping with a relaxed environment, provide free support resources called Visual Stories to help your family prepare for the visit or talk about the themes of the show, a ‘chill-out’ room to allow you and your family to have a quiet space before, during and at the end of the performance.

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