We work hard to ensure there are shows that are accessible to everyone, every season. Below is more information about our accessible performances, access facilities at our venue and our access e-list sign-up form.
We hope you will visit us soon.
Access Performances Dates
Wheelchair spaces in our theatres can be booked by phone or email. We are able to accommodate a number of wheelchairs per show and welcome group bookings. We recommend contacting us in advance of a performance date as places may be limited otherwise.
Relaxed Performances are open to everyone but particularly support children with additional needs. They are primarily designed to support people with autism, learning difficulties, or other sensory and communication needs by providing a more relaxed environment in which to experience a show. At a Relaxed Performance is it OK to move around, make noise or to leave the auditorium.
Ahead of time, we provide free support resource called a Visual Story to help prepare access users for the visit, the story and the themes in the show. For the performance itself, we make the house lights are a little brighter, soften loud and surprising noises and remove or amend any moments of audience interaction. We also provide a ‘chill-out’ space so you have the option to be in a quiet room before, during or after the performance.
The visual story will be made available ahead of your visit, it is usually available one week before the Relaxed Performance date. Download an example of our visual story.
Live Audio Description & pre-show touch tours
At at Audio-Described performance you will given an introduction to the play pre-show, and experience a live commentary of the action on stage - including descriptions of visual aspects of the production - via your headset (which will be given to you an usher before you enter the auditorium). This commentary will be interspersed with the performers’ dialogue.
Our optional free pre-show Touch Tour enables you to familiarise yourself with the set, props and sounds used in the production. You will be taken onto the set and be guided through key costumes, set and props used during the show. Families with an access user in the group are all welcome to join the tour.
You can now book the touch tour online along with your show tickets, or call the Box Office team on 020 7645 0560 / email@example.com. Touch Tours are around 45 minutes and usually start 1 hr 30 mins before the show start time.
Deaf friendly shows
Shows that are highly visual with little or no language used are categorised as deaf-friendly.
At our venue
Access Assistants to welcome you
For Audio Described and Relaxed performances there will be a trained staff member front of house who will be on hand to greet you and to ensure you have all the information you need. The access assistant will be present for your entire theatre trip to provide reassurance and a relaxed and supportive atmosphere that allows young people and adults to access theatre shows without the usual restraints of 'theatre rules'.
Seating for Captioned, ISIP and Audio Described performances
Captioned, ISIP and Audio Described performances have designated seats. There is reserved seating for most evening and weekend performances in our Weston Theatre.