Accessible performances

We work hard to ensure there are shows that are accessible to everyone, every season. Below is more information about our accessible performances, access facilities at our venue and our access e-list sign-up form.

Tickets can be booked online but if you would like to let us know of any additional requirements, would like more detail about our venue or aspects of the show, or simply want to ensure we have booked the best seat for your needs, please contact the Box Office at or 020 7645 0560 (phone lines are open Monday - Saturday 9.30am - 6pm and on Sundays when there is a show. 

We hope you will visit us soon. 

Access Performances Dates

What we offer

Wheelchair spaces

Wheelchair spaces in our theatres can be booked by phone or email. We are able to accommodate a number of wheelchairs per show and welcome group bookings. We recommend contacting us in advance of a performance date as places may be limited otherwise. 

Relaxed Performances

Relaxed Performances are for families with one or more children with additional needs. They are designed to provide an opportunity for people with autism, learning difficulties or other sensory and communication needs who require a more relaxed environment. During Relaxed Performances we always aim to make adjustments to sound and lighting in keeping with a relaxed environment, provide free support resources called Visual Stories to help your family prepare for the visit or talk about the themes of the show, a ‘chill-out’ room to allow you and your family to have a quiet space before, during and at the end of the performance.

A visual story will be made available ahead of your visit. We aim to have the pack ready at least a week before the Relaxed Performance date. Currently you can download a visual story for The Velveteen Rabbit (PDF)

Integrated Sign-Language Performances (ISIP)

A BSL interpreter performs on stage with the actors, right at the heart of the action.

Live Audio Description and pre-show touch tours

If you are attending an Audio Described performance you will experience live commentary that will give details of the visual aspects of a production through your headset. The commentary will be interspersed with the performers’ dialogue. Before the show begins you will hear an introduction which gives details of the set, costumes and performers. The commentary will be delivered via radio headsets. These headsets can be collected from Box Office when you arrive.

Our optional free pre-show touch tours allow audience members to familiarise themselves with the set, props and the sounds used in the production. You will be taken onto the set of the show you have booked for. During the tour, you will be guided through the important costumes, set and props used in the show. Please contact our Box Office team on 020 7645 0560 / to book. Touch Tours are usually 90 minutes before the start of the performance and take around 40 minutes. 

There is a touch tour for The Velveteen Rabbit at 2.15pm on Sunday 17 December ahead of the 3pm Audio Described performance. Ahead of your visit you can also download introductory audio description text for The Velveteen Rabbit (PDF).

Captioned performances

Live captioning assists those who have hearing impairments or would benefit from reading the dialogue alongside the action. Our live captioned performances for this season have now passed. Our new season for August 2018 - July 2019 will go on sale in May 2018. 

Deaf Friendly Shows

Shows that are highly visual with little or no language used are categorised as deaf-friendly. In this season, our deaf-freindly shows are Boing! (for ages 2 - 6), The Velveteen Rabbit (for ages 5 - adult) and Seesaw (for ages 3 - 6).  

About your visit

At our venue

There is wheelchair access throughout the building and a wheelchair accessible lift to all floors. There is an accessible toilet on Level 2 and in the basement. There is  an infra-red Sennheiser system for sound amplification in both theatre spaces. 

Assistance dogs are very welcome at the Unicorn Theatre. Please let us know in advance if you are bringing your dog and we will ensure we have a water bowl and a comfy spot reserved. Our friendly Box Office team will care for your dog during the performance and if there is an interval we will arrange for your dog to visit you. In the case of an emergency, if it is safe to do so, we will try to reunite a dog with its owner prior to evacuating the building. If this is not possible, the Box Office team will bring your dog to the assembly point.

Access Assistants to welcome you

For Audio Described and Relaxed performances there will be a trained staff member front of house who will be on hand to greet you and to ensure you have all the information you need. The access assistant will be present for your entire theatre trip to provide reassurance and a relaxed and supportive atmosphere that allows young people and adults to access theatre shows without the usual restraints of 'theatre rules'. 

Seating for Captioned, ISIP and Audio Described performances

Captioned, ISIP and Audio Described performances have designated seats. There is reserved seating for most evening and weekend performances in our Weston Theatre and seating for access users can be identified by hovering over the ‘I’ on the seat when booking online.

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