Job Description
We're looking for a proactive, strategic and people-centred Head of Enterprise and Visitor Experience (HOEVE) to shape the theatre’s public-facing experience, ensuring that all visitors, from families and schools to artists and colleagues, feel welcome, safe, and valued.
This new role provides strategic leadership across all visitor services, including Front of House and Stage Door operations, and plays an important role in maintaining the theatre’s robust Health & Safety and Safeguarding practices. The HOEVE is also responsible for driving income through Front of House operations, with a focus on increasing visitor spend.
You will bring professional insight, a people-centred approach, and strong operational leadership to create a culture of safety, service excellence, and inclusive welcome throughout the building.